What MIA Does

With MIA you build an AI voice agent that handles real phone conversations for your business: booking appointments, answering questions, qualifying enquiries, giving order status, running reminder calls. No programming, no extra staff.

On the platform, such an assistant is called a Workflow. A Workflow is your agent: an instruction in plain language (the prompt), a voice, a language, a list of information it should capture during the call, and the actions that run after the call.

You deploy a finished Workflow to:

• A phone number — customers call it like any other business line, or the agent calls out, or
• A web widget — an embeddable voice-call button on your own website.

Every call is logged: recording, transcript, and all structured data the agent captured (name, order number, reservation ID) — visible in your dashboards.

Where it pays off: teams with a meaningful volume of phone or web enquiries where calls repeat — appointment booking, status requests, frequently asked questions, first-line lead qualification, reminder and confirmation calls.

Continue to How a Call Works to understand the three steps behind every conversation your agent has.