Understand

Before you build anything, these five short chapters explain almost everything you’ll later observe when testing your agent — and save you from the most common early mistakes.

• What MIA Does — the platform in one page: what a Workflow is, and where it pays off.
• How a Call Works — listening, thinking, speaking. Understanding these three steps explains most agent behavior.
• Strengths & Limitations — honest expectations for what works well today and what stays difficult.
• Roles & Responsibilities — what you own, what your IT owns, and what only HoloLogix can fix.
• Getting Started — signing up, choosing a plan, logging in, and a tour of your workspace.

Once you’ve read these, continue to Set Up to build your first agent.