Calling Dashboard

What it’s for: your full call log (CDR) — every inbound and outbound call your Workflows have handled, with recordings.

How to use it:

1. Open Calling Dashboard from the sidebar.
2. Filter by date range, call status, direction (inbound/outbound), channel, or whether it was a live call vs. a test call.
3. Click a call to open its detail view and play back the recording inline.

Example: a customer disputes what they were told on a call — you filter by their phone number and date, open the call, and play the recording back.

See Reviewing Calls for how this fits into your ongoing routine after go-live.