Restaurant: Web Reservations + No-Show Reduction

Problem: a restaurant wants an easy way for website visitors to make reservations, and wants to cut no-shows with reminder calls.

What you’ll set up: a web-widget agent for new reservations, backed by a Knowledge Base of house rules, plus an Outbound Workflow run to confirm the next day’s bookings.

1. Build a “Reservations” workflow with a prompt that asks for party size, date, time, and any dietary notes, capturing them as properties (partySize, reservationDate, dietaryNotes, plus the seeded callerName/phoneNumber/email/reservationId).
2. Upload your restaurant’s hours, cancellation policy, and menu highlights to the Knowledge Base so the agent can answer questions like “Are you open on Sundays?” accurately.
3. Deploy to Web, whitelisting your restaurant’s domain, with position: bottom-right and title: "Book a Table". Paste the generated script into your website.
4. Add a Result Generation action so every confirmed reservation shows up cleanly in your Result Dashboard.
5. Each afternoon, use Outbound Workflow to call everyone booked for the next day: export tomorrow’s reservations as a CSV with a phone_number column, upload it, and schedule the run for 5:00 PM using a short “Confirming your reservation for tomorrow” workflow.

Result: website visitors can book a table by voice at any hour, and tomorrow’s diners get a same-day confirmation call — cutting no-shows without staff having to make the calls themselves.

Related reading

• Knowledge Base — uploading house rules and menu info.
• Deploy to Web Widget
• Outbound Workflow — contact list format and scheduling.
• Result Dashboard