Result Dashboard

What it’s for: reviewing the structured data your agents capture from real conversations — useful for QA and for acting on what customers told your agent (e.g. following up on a captured reservation).

How to use it:

1. Open Result Dashboard from the sidebar.
2. Filter by date range or search for a specific caller/value.
3. Each row is one call, showing the properties your Workflow captured (e.g. customer_name, phone_number, and any custom properties you defined).
4. Click a row to expand it and see the full transcript alongside every captured value.
5. Mark a row as reviewed once you’ve acted on it.

Example: a booking agent captured reservationId: "RSV-48213" and serviceType: "Oil change" on a call — you find that row, confirm the details against your own booking system, and mark it reviewed.

Properties shown here come from what you defined in Properties, and what gets written to a result row is controlled by the Result Generation action.