Glossary
| Term | Meaning |
|---|---|
| Workflow | Your voice agent, as the platform names it: prompt, voice/language settings, properties, and post-call actions. Deployed to a phone number and/or a web widget. |
| Prompt | The plain-language instruction that defines your agent’s behavior. Lives in the Builder tab. |
| Live / Staging | Status on a Workflow’s card: actively deployed, or still being worked on. |
| Property | A named piece of data (string, number, boolean) your agent captures during a call, e.g. callerName. Usable in the Integration tab via ${propertyName}. |
| Action | Something that runs automatically after a call: Email, Webhook (HTTPS API), Telegram, Push Notification, or Result Generation. |
| Marketplace Integration | A ready-made connection to a third-party service (e.g. Slack, Google Calendar, Jira), connected via OAuth or credentials. |
| Custom Integration | A connection you define yourself to any REST API, including the specific actions your agent may call. |
| In-call action | An integration action that runs while the agent is still on the call, so its result can be used in the conversation. |
| Post-call action | An action that runs only after the call ends. |
| Outbound Workflow | Scheduled or immediate outbound calls to a contact list, using a Workflow as the call script. |
| Knowledge Base | Reference documents you upload for your agent to draw on. |
| Widget | The embeddable voice-call button for your own website. |
| Result Generation | The action that controls what appears as a row in the Result Dashboard — optionally only when a condition is met. |