MIA Service Docs

MIA lets you build an AI voice agent — a Workflow — that answers phone calls or handles voice conversations on your own website, without writing any code. Connect it to your own systems, deploy it to a phone number or an embeddable widget, and every call is logged with a recording, transcript, and the data it captured.

This site is the complete customer documentation for the MIA platform, organized around the path you’ll actually take: understand what MIA does, set up your agent, test it before you rely on it, run it in production, and extend it further.

Start here

New to MIA? Follow this path:

1. Understand — what MIA does, how a call works, and what to expect.
2. Set Up — the nine steps to a finished agent, including Getting Started and Build Your First Workflow.
3. Test — the part most often skipped, and the one that prevents most disappointment.
4. Use Cases — see a complete, real-world setup for a business like yours.

Explore the docs

• Understand — What MIA does, how a call works, honest strengths and limitations, and who does what.
• Set Up — Every step from your first call reason to writing the prompt, pronunciation, properties, the Knowledge Base, transfer, follow-up, and deployment.
• Test — How to test properly, the symptom → cause → action table, and the go-live checklist.
• Operate — Reviewing calls, improving the prompt, metrics worth tracking, and keeping your facts current.
• Extend — Outbound calling, Marketplace integrations, and connecting your own API.
• Use Cases — End-to-end scenarios combining multiple features to solve a real problem, organized by business type.
• Reference — Every platform area at a glance, a glossary, limits, FAQ/troubleshooting, and support.

Quick links