Metrics Worth Tracking
Four numbers are enough. Easiest via boolean properties and the Result Dashboard:
| Metric | How | What it tells you |
|---|---|---|
| Completion rate | Share of calls that reached the goal (appointmentBooked = true) | Whether the agent fulfils its purpose |
| Transfer rate | Share of transferred calls | If it rises, a call reason is missing from the prompt |
| Capture rate | Share of calls with all required fields filled | Flags flow or description problems |
| Drop-off rate | Share of very short calls | Points to problems in the greeting or the first turns |
Set a baseline in week one, then look weekly. Individual spikes mean little — trends do.
Continue to Keeping Your Facts Current.