Build Your First Workflow

This is the fastest path from signup to a working voice agent.

1. Open Inbound Workflows in the sidebar, then click Create.
2. You land in Create Workflow. Start on the Configuration tab and set the workflow’s name, description, primary language, call timezone, and voice.
3. Switch to the Builder tab:
   • Either write your own instructions in the prompt box (up to 10,000 characters), or click Prompt Library to start from a template, or click Generate with AI and describe what you want in a sentence or two — MIA turns that into a full structured prompt you can edit.
   • Tip shown right in the editor: “Use variables like ${firstName} or ${email}” — you can reference captured properties (see below) directly in your prompt text.
4. Switch to the Properties tab and define what information the agent should capture during the call — e.g. click Add example fields to seed callerName, phoneNumber, email, and reservationId, or add your own (each property is typed as string, number, or boolean).
5. Switch to the Integration tab and add at least one action to run after the call — for example, an Email action that sends you a call summary using the properties you just captured (see Follow-up for the full list of action types).
6. Back at the top of Create Workflow, click Deploy to Phone to bind the workflow to one of your available phone numbers — or Deploy to Web to get an embeddable widget script for your website.
7. Use the Call Now button to make a live test call before you rely on it for real customers.

Important: this is a prototype, not a production-ready agent.

From here:

• Writing the Prompt covers what actually belongs in a production prompt, section by section.
• Create Workflow covers every tab and dialog in depth.
• Use Cases walks through complete, realistic setups (including connecting your own systems via integrations).
• Test covers how to test properly before you rely on this agent for real customers.