Marketplace Integrations
The Marketplace lists ready-made integrations to popular tools — for example Slack, Google Calendar, and Jira. Some integrations connect via a secure OAuth popup (click Connect, sign in to the third-party service, and approve access); others ask you to paste in an API key or other credential directly.
Connecting one
- Open Marketplace from the sidebar.
- Find the integration you want (use the search box, or browse the Marketplace section of the page) and open it.
- Click Connect.
- If it uses OAuth, a secure popup opens for you to sign in and approve access — once you approve, the integration shows as Connected.
- If it uses static credentials, fill in the requested fields (for example an API key or a bearer token) and submit.
- Once connected, its actions (for example, sending a Slack message, or checking Google Calendar availability) become available to attach to any Workflow from that workflow’s Integrations tab.
Using a connected integration in a workflow
- Open your Workflow and go to the Integrations tab.
- In the Integrations panel, click Add integration.
- Pick the connected integration and the specific action you want (for example, “send a Slack message”). The exact fields you fill in depend on the action — a messaging action typically asks for a channel/recipient and message text, while a calendar action typically asks for date/time details.
- Choose whether it should be called during the call (so the agent can use its result while still talking to the caller) or after the call ends.
- Save, then save and publish the workflow — integration changes don’t take effect until you publish.
If the integration you need isn’t listed yet
Marketplace cards for integrations that aren’t live yet are marked “coming soon.” Click Apply for integration to join the waitlist for it — you’ll be notified if/when it becomes available. In the meantime, use a Custom Integration to connect to the same system yourself, since most systems expose a REST API you can wire up directly.