Roles & Responsibilities
| Task | Who |
|---|---|
| Writing and improving the prompt | You |
| Defining properties | You |
| Uploading and maintaining Knowledge Base files | You |
| Setting up follow-up actions (email, webhook, Telegram, push) | You |
| Deploying the Workflow (phone / web widget) | You |
| Test calls and sign-off | You |
| Embedding the widget script in your website | Your IT / web agency |
| A Custom Integration against your own API (base URL, auth, endpoints) | Your IT / your software vendor |
| Provisioning and assigning phone numbers | HoloLogix |
| Available voices and AI models | HoloLogix |
| New Marketplace integrations | HoloLogix |
| Porting your existing business number at go-live | HoloLogix |
| The platform’s baseline behavior (how it sounds, robustness, safety rules) | HoloLogix |
That last row matters for troubleshooting. If your agent generally sounds robotic, talks over the caller, or systematically mishears names, that is not a prompt problem. Report it to Support — improvements there apply to all agents and cannot be achieved through your own prompt changes.
Continue to Getting Started to sign up and take a tour of your workspace.