Support
| Issue | Route |
|---|---|
| New or missing phone number, moving your existing number | Support |
| Agent generally sounds robotic, talks over the caller, systematically mishears names | Support — please include the date and time of an affected call |
| A platform bug, something not working as documented | Support — with Workflow name and timestamp |
| A new voice or language you need | Support |
| A new Marketplace integration you need | Apply for integration on the relevant card |
| Plan, minutes, invoicing | Your account contact or your account settings |
| Questions about prompt, properties, testing | Writing the Prompt, Properties, and Symptom → Cause → Action first — then support |
Contact: markus@holologix.ai
What makes a ticket useful: Workflow name, date and time of the call, what you said, what the agent said, and what you expected instead. With those five details a case is usually resolved in one pass.